Dear Kenwood Customer: Thank you for your e-mail. You may download the programming software from our web page. http://www.kenwood.net Click On Amateur Radio Click On Downloads Click on Software RCP/MCP Click on TH-G71A Information on how to program your TH-G71A from your PC. The optional programming cable is a PG-4P, you will probably need an adapter to go from a DB25 to a DB9. Try the Radio Shack # 26-269. In the TH-G71A you will have to Press F button, and then Band, turn the main tuning knob to Menu 15 Transceiver Control and turn it ON for programming. You will need to use Com 1 or 2 on the PC, and NOTHING CAN SHARE THAT PORT (example mouse) Again nothing can share those ports need for programming. If you have any errors, or time out messages, these are normally due to your PC settings, and not the TH-G71A. If you get a request for a username, and password use a different browse other than Netscape Communicator, or Navigator try Internet Explorer. There is NO requirement for a password or user name to access the software on our web site. PC Settings: 1. Click on Start 2. Click on Settings 3. Click on Control Panel 4. Click on Systems 5. Click on Hardware 6. Click on Device Manager 7. Click on Ports (Com & LPT) 8. Click on Communications Port (Com 1) 9. Click on Port Settings Now set as follows: Bits Per Second: 9600 Data Bits: 8 Parity: NONE Stop Bits: 1 Flow Control: Xon/Xoff If you need further assistance, please e-mail us again. Sincerely, Kenwood Amateur Radio Customer Support